804-728-2329
Our Policies
Ensuring the Best Experience
At Bella Lux Nails & Spa, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable Nail Salon. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.
SALON POLICY
No refunds will be issued on any services as well as gift card purchases. If you are unhappy with your service, we will gladly work with you to fix it, but due to the nature of the service, we do not offer refunds.
If your nails chip within 5 days, we will be happy to offer a complimentary repair for the chipped nails only. The color must be the same as the color you used originally. The same applies for all services. Regular polish services are not guaranteed.
Late appointments: Please inform us if you are running late and we will try our best to accommodate you. We will offer a 10-minute grace period as we understand circumstances might arises. If you are late, we will not guarantee service with the same technician.
We are not responsible for lost or damaged personal belongings.
We will not be responsible for any allergic reactions, whether they are a direct or indirect result of any products or services we offer in our salon or burning due to waxing on clients who are using acne medications, acne cream, or have sensitive skin.
Please inform our staff about any special needs, medical conditions, or allergies to any chemicals or substances before receiving any service.
If children are receiving services, please be specific with the front desk on what they are to receive and not to receive. It is the guardian's responsibility to pay for any additional upgrades.
Our prices are available in our menu. Please reference the prices before receiving your services. Service prices and availability are subject to change without notice.
If you agree to any upgrades or additional services suggested by the technician or staff, you will be responsible for payment based on those changes.
In order to maintain a peaceful and calm environment, we kindly ask that you try your best to keep noise level to a minimum.
We have the right to refuse service to anyone with reasonable cause.
If you have any concerns, complaints, or comments, please do not hesitate to consult our front desk or message us so that we can better serve you in the future. We also welcome compliments and praises.
Your understanding is greatly appreciated. Thank you for your business and continued support.